Privacy Statement

Website Privacy Statement


Zodia Markets Holdings Limited respects your privacy and we are committed to keeping your personal information and other data confidential and secure.


1. When does this Website Privacy Statement apply?


This Website Privacy Statement explains the approach taken by Zodia Markets Holdings Limited and the members of the Zodia Markets Group, including Zodia Markets Holdings Limited, Zodia Markets (UK) Limited and Zodia Markets (Ireland) Limited, (“Zodia”, “we” or “us”) toward the personal information and data that we collect about you (“Your Information”).


This Website Privacy Statement is limited to information and data collected on this Website, our online advertisements and electronic communications sent via any computer, mobile or other similar electronic devices (“Device”). It does not apply to information we collect in other ways e.g. when you are dealing with our staff in a branch or over the telephone. In these cases, there may be other privacy statements and terms and conditions that are applicable. It also does not apply when you leave our Website, including on third-party websites where our online advertisements are displayed or links to third-party websites which we do not operate or control. Please read the privacy statements and terms and conditions of such third-party websites and decide whether they satisfactorily protect your rights.


2. Collection and use of Your Information and Cookies


The Website is designed to use Cookies to collect information about how people use the Website which is likely to include Your Information. Please see our Cookie Policy for further details about the way in which we use Cookies and their connection to Your Information.


In addition, in the areas of our Website specified below, we specifically ask you for Your Information – please see below for the types of Your Information we may collect and what we may do with this information. Otherwise, you can use the Website without providing Your Information.


(a) Online Forms

There are sections of the Website which incorporate forms which you can fill in (for example to submit a query, apply for a particular product or service or if you register to use our secure online services). These sometimes ask for, and therefore involve us collecting, personal data from you including your name, email address and/or other contact details. Given the free text nature of some of these forms completing them may also involve you, at your option, providing us with additional personal data.


(b) Job Applicants

We collect personal data through our Website in connection with applications for employment which will include your name, date of birth, email address, phone number, address, other contact details and employment history.


This data will be used to determine your suitability for a position within Zodia and the wider Standard Chartered Bank Group and, if applicable, your terms of employment or engagement. Your Information may also be used to monitor our recruitment initiatives and equal opportunities policies.


We may also disclose Your Information provided in this way/for this purpose to third parties to verify or obtain additional information about you, including education institutions, current/previous employers and credit reference agencies. Credit reference agencies record these searches and you can contact us to find out which agencies we have used. Unsuccessful applications may be retained to match your skills to future job opportunities. These are usually retained for up for 12 months but please let us know if you do not wish us to retain Your Information for this purpose.


(c) Electronic Communications

If you contact us via email, we will have a record of your name and email address (and any other personal data contained in that email) and may keep a record of that correspondence.


3. How we use Your Information


We will always treat Your Information as confidential. We will use good practices to keep it secure, will only collect, use, and disclose it for the purposes you have been notified of and consented to or which are otherwise permitted under applicable data protection and privacy laws.


(a) Using Your Information – Purposes

If you provide Your Information on the Website in relation to any products and services from Zodia, or send us an electronic communication, we will use Your Information for the purposes (“Purposes”) of providing and operating the product or service you request or responding to your electronic communication and for other related purposes that may include:

  • updating and enhancing our records about you and understanding your financial needs;
  • crime or fraud detection, prevention and prosecution;
  • complying with laws or regulations
  • planning, conducting and monitoring Zodia’s business including research and statistical analysis with the aim of improving our Website, products and/or services, based on our legitimate interest in doing so;
  • in line with voluntary codes and/or in compliance with internal policies (including that of other Standard Chartered Group entities), contractual obligations (including between us and our affiliates), good practice standards and other requirements where it is in our legitimate interest to do so; and
  • handling queries and complaints.

(b) Marketing

We will not use Your Information collected on this Website for marketing purposes unless you have specifically asked us to do so (the lawful basis for processing your personal data in this case, is your consent). You have the right to opt out of receiving marketing material (i.e. withdraw your consent) at any time.


(c) Disclosing Your Information

When using Your Information for the Purposes, depending on the type of personal data and the purposes of processing that data, we may disclose it to:

  • one or more company within Zodia and the wider Standard Chartered Bank Group anywhere in the world including any officer, employee, agent or director of any affiliate in order to provide services to you or to fulfil our legal or regulatory obligations;
  • our agents, advisors and third party service providers in order to provide administrative, financial, legal, accounting, information technology, research or other services;
  • anyone authorised by you, as specified by you or in any contract with you; and
  • any person to whom disclosure is required or permitted under applicable laws and regulations (“Other Parties”).

When this happens, we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.


(d) Retaining Your Information

We will retain Your Information for as long as the Purpose for which we collected it continues and in line with our legal and regulatory obligations and for business and operational purposes. It will then be destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests.


(e) Your rights

You have other rights regarding our processing of your personal data. To be informed about how we collect and what we do with your personal data, to make a request to access, correct, erase or restrict the use of, or to object to the way in which we process, the personal data we hold about you, or to make a request to withdraw any consent previously given, you can contact our Data Protection Officer (details below).


(f) Other important information

We will not use take any automated decisions toward you based on your personal data.


Your personal data will be hosted in a data centre in the UK and/or Singapore. This means, that depending on your citizenship or the place where you live your personal data may be treated as transferred to, or stored at, a location outside of your country of residence. In order to provide appropriate safeguards to your personal data we use appropriate contractual clauses with our vendors to make sure that they comply with the personal data legal requirements and we use the security safeguards.


4. Privacy, security and communications using the Internet


(a) The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.


(b) Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.


(c) In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.


5. Accessing and updating Your Information and contacting us


If you have questions, concerns or complaints about our Website Privacy Statement or our processing of your personal data more generally, please contact our Data Protection officer at:


The Data Protection Officer Zodia Markets Holdings Limited 25 Wilton Road London, United Kingdom, SW1V 1LW


Email: [email protected]


You also have the right to complain to the UK Information Commissioner’s Office (, and are likely to have the ability to complain to the data protection authority in the jurisdiction in which you are based about the way in which we process your personal data.


6. Changes to our Website Privacy Statement


We update our Website Privacy Statement from time to time and you are advised to check this Website regularly to make sure you are familiar with the most recent version.


This Website Privacy Statement was last updated in September 2021.